Refund Policy
Effective date: July 27, 2026
GradeCove sells digital educational products that may be downloaded or accessed immediately after payment.
1. General rule
Because digital files cannot be returned in the same manner as physical goods, purchases are generally non-refundable after download or access, except where required by law or where the circumstances below apply.
2. Situations we will review
- Duplicate purchase of the same product.
- A material technical defect that GradeCove cannot correct or replace.
- The delivered product is materially different from its published description.
- An unauthorized transaction reported promptly and supported by relevant information.
- A refund required by applicable consumer law.
3. Change of mind
A change of mind, failure to read the product description, incompatibility caused by unsupported software, or purchase of the wrong grade generally does not qualify after files have been accessed, subject to mandatory law.
4. Request process
Email support@gradecove.com with the order email, product name, order date, and a clear explanation. Do not include student personal information.
5. Processing
Approved refunds are returned through the original payment method and may be processed by the merchant-of-record provider.