Refund Policy

GradeCove Learning sells downloadable digital educational products. Because digital files may be delivered or accessed immediately after purchase, refunds are handled differently from returns of physical goods.

1. General refund rule

Purchases are generally non-refundable after the digital product has been downloaded, accessed, or delivered, except where a refund is required by applicable law or where the circumstances described below justify review.

2. Situations we will review

Please contact us if any of the following applies:

• You were charged twice for the same GradeCove product.
• The downloaded file has a material technical defect that we cannot reasonably correct or replace.
• The product delivered is materially different from the product description shown at the time of purchase.
• You purchased the wrong GradeCove grade or product and contact us before downloading or accessing the files.
• You believe a transaction was unauthorized.
• A refund or other remedy is required by applicable consumer law.

3. Change of mind and wrong-grade purchases

After a digital product has been downloaded or accessed, a change of mind, failure to read the product description, purchase of the wrong grade, or incompatibility caused by unsupported software generally does not qualify for a refund, subject to any rights that cannot legally be excluded.

If you realize that you selected the wrong GradeCove pack before accessing the files, contact us promptly. We will review whether the order can be corrected or replaced.

4. Technical problems

If a file does not open, is incomplete, or appears corrupted, contact GradeCove before requesting a chargeback. We will first try to provide a replacement download or otherwise correct the problem where reasonably possible.

5. How to request a refund review

Email support@gradecove.com and include:

• The email address used for the order.
• The GradeCove product name.
• The order date or order reference, if available.
• A brief explanation of the issue.

Do not send student personal information, assessment scores, payment-card numbers, or other unnecessary sensitive information.

6. Refund decisions and processing

Where GradeCove approves a refund, it is generally returned through the original payment method via Lemon Squeezy. The time required for the credit to appear depends on the payment method, financial institution, and checkout provider.

Because Lemon Squeezy is the merchant of record, it may also process refunds, disputes, or chargebacks in accordance with its own Buyer Terms, policies, legal obligations, and payment-network requirements.

7. Unauthorized transactions

If you believe a GradeCove purchase was unauthorized, contact us promptly at support@gradecove.com. You may also need to work with Lemon Squeezy or your payment provider to investigate the transaction.

8. Mandatory consumer rights

Nothing in this Refund Policy is intended to remove or limit consumer rights that cannot legally be excluded or restricted in your jurisdiction.

9. Contact